Agaete Parque Beach

No bathroom sink soap, at least that should be provided but overall it was fantastic

Good Pool nice and clean, lifeguards very helpful there all day. Room clean and good size. Good location will bars, restaurant and a very nice supermarket all near by.

No staff at reception. Little confusing pickling up and dropping off keys.

The location was good as there was easy access to restaurants, bars and only a ten minute walk to the beach.

There were no reception services so my family (including my 5 month old baby) sat in the reception area for an hour not knowing how to access our rooms. We attempted to phone the hotel, the emergency number and booking.com with no response. We eventually asked a random passerby who had been through the whole experience himself and said there was a phone number to call to receive a code to access a lock box with the keys. There was no way for us to know this if we hadn't asked a random stranger! My partner and I had requested a ground floor apartment and a cot for our baby. We were given a sixth floor apartment with a play pen for her to sleep in. Despite me mentioning the baby in my email, our room only had a shower, no bath which made it very difficult to wash her. As we had other family staying in the hotel, we learned that some of the rooms do have baths. Our bathroom was constantly flooding which we thought was because the shower basin was so shallow but it turned out that our toilet was leaking at the back. The water often flooded out into the hallway and there were little pieces of toilet paper in it as further proof. One of the reasons we chose the Agaete Park was some of our family stayed there last year and said there was a baby pool. My cousin was also staying and has two small kids so we were really disappointed to find the baby pool was under construction. Not only that but the really loud construction work began at 8am every morning of the holiday. The apartments were so warm, with no air conditioning or fans, so we had to sleep with the balcony doors open, meaning we were woken early every morning by drilling. We attempted to make complaints to the hotel about the lack of baby pool and the disaster with the keys when we arrived but with nobody on reception, it was a difficult task. We spent much of our first two days on holiday attempting to phone the hotel's emergency number with no response.

No reception on arrival

Rooms were clean and beds were comfortable

No reception

the rooms big,and bed comfortable, shops nearby, got oven and toaster and it had a bath

the balcony looked over a park nothing to see corner of the swimming pool,and some palms so feel like we lost the balcony as the hotel is huge, couldn't find a member of staff when you needed, couldn't get into the swimming pool as there were no signs or doors,all the gates to the pool were locked and it looked derelict ground floor outside all shops were closed and boarded up it did look gloomy,needs a face lift,felt it had seen better days!

The building is fairly close to the beach and to most of the shopping malls and restaurants. As for the room, the apartments are big and the beds are comfy (although they are twin beds they can easily be turned into a comfy double bed). The rooms are cleaned every 2 days.

The complex is full of cockroaches (something that has been confirmed to us by one of the people working there), mostly small, but still awful. Because part of the apartments (if not most of them) are owned by other people, even if the "hotel" staff sprays for bugs, other owners might not be so tidy so the infestation can easily spread. On the first night we had to fumigate ourselves because at 10 o'clock in the evening there is no one from the "hotel" to help you with that. After that we kept finding cockroaches daily, albeit in much smaller numbers, but we still had to keep all our suitcases zipped to avoid carrying any "souvenirs" back home.